Warranty Policy

We understand that an ergonomic chair is your comfort companion all day long. Even beyond the warranty period, we will do our best to assist you with any issues, so you can enjoy worry-free use.
Your comfort is our responsibility, and we're always here for you.

👉Warranty Coverage

Ergonomic Office Chair (Includes two product series: CabBase and CabLady)

Free replacementparts for chair components,including the backrest, seat cushion,gas lift cylinder, and wheels due to manufacturing defects under normal use.

Consumable tools(e.g..Allenwrench) are not covered.

❗Warrant Period: 3 years from the date of purchase, just provide your proof of purchase for verification and we will help you solve all problems. (PS: The warranty coverage only applies to manufacturing defects and damages occurring under normal use conditions.)

Ergonomic SpineSeat™ (Including CabSupport product series)

Consumable items (e.g. packaging materials or minor accessories) are not covered.

❗Warranty Period: 1 year from the date of purchase. Just provide your proof of purchase for verification and we will help you solve all problems.
(PS: The warranty coverage only applies to manufacturing defects and damages occurring under normal use conditions.)

👉Warranty Conditions

The warrantyis valid only if:

  • The product is assembled and used according to the provided instructions.
  • Nounauthorized modifications,repairs,or disassembly have been performed.
  • The product was purchased through official channels, such as CabeVibe's official website or authorized retailers.
  • Proof of purchase (Order number or electronic receipt) is provided.

👉Warranty Exclusions

The warranty does not cover:

  • Failure to provide proof of damage (original photos or video required).
  • Damage caused by improper use (e.g.,sitting on the armrest, single-leg balancing).
  • Unauthorized third-party modifications, disassembly, or repairs.
  • Damage caused by extreme environmental conditions (e.g.,humidity,excessive heat) or natural disasters.
  • Normal wear and tear (e.g.,cushion compression,surface scratches).

We understand the inconvenience caused by the damage. Just tell us and provide valid proof, and we will do our best to help you solve the problem. Thank you very much for your patience and support. Your satisfaction will make CabeVibe better and better.

👉Claim Process

To file a warranty claim:

  • Contact us at support@cabevibe.com.
  • Provide your order number, purchase date, clear photos/videos ofthe damaged part.
  • Our support team will respond within 48 hours.
  • If the claim is approved,we will send replacement parts or suggest a suitable solution.